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How fri99 Handles Your Personal Data

At fri99, we are clear about what data we collect from you, why we collect it, and how long we keep it — no vague language, no hidden…

Data Collected Only As NeededEncrypted Account StorageYour Right to Request DeletionIndia-Focused Data PracticesDirect Contact for Privacy Queries
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fri99 How fri99 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact fri99 About Your Privacy Rights

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern, our privacy support team is reachable…

Email Privacy Support Send your data request or concern to our dedicated privacy address. Include your registered account email so we can locate your record and respond within 72 hours with a clear status update.
Live Chat Start a chat session from your account dashboard to raise a privacy query in real time. Our agents can escalate to the data team directly and give you a reference number to track your request end-to-end.
Written Request For formal data-access or data-erasure requests, submit a written notice through the account settings page under 'My Data'. We acknowledge written requests within one business day and process them within 30 days.
DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

Security and transparency are not afterthoughts at fri99 — they are built into how account data flows through our systems from the moment you enter your details.

AES-256 Encryption at Rest

Every piece of personally identifiable data stored on our servers is encrypted using AES-256. This means even in the unlikely event of a server compromise, raw personal details cannot be read by an unauthorised party.

TLS in Transit

All data moving between your browser or app and our servers travels over TLS 1.2 or higher. This protects your UPI handle, Paytm number, and account credentials from interception while in transit.

Cookie Controls in Your Account

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can adjust cookie preferences at any time from the privacy settings section inside your account dashboard.

Defined Retention Periods

We keep transaction records for the period required under applicable Indian financial regulations, then delete or anonymise them. Account profile data is erased within 30 days of a confirmed account-closure request.

Access Request Fulfilment

You may request a full export of your personal data at any time through the 'My Data' section. We package the export as a structured, machine-readable file and deliver it to your registered email within 10 business days.

Dedicated Data Officer

fri99 has a named Data Protection Officer who reviews all privacy requests, audits our data flows quarterly, and is the direct point of escalation if you feel a query has not been resolved to your satisfaction.

Your Privacy Questions, Answered Directly

Below are the questions we receive most often about how we collect, use and protect your data. If your question is not covered here, contact our privacy team directly and we will respond within 72 hours.

We collect your name, email address, phone number, and the payment details you provide when making a deposit — such as your UPI handle or Paytm-linked number. We do not collect more than is necessary to operate and secure your account.

Payment details are passed to the relevant processor over an encrypted channel and are not stored in full on our servers after the transaction completes. We retain a partial transaction reference for reconciliation and dispute purposes only.

Yes. Log in, go to 'My Data' in account settings, and submit an access request. We will compile a structured export of your personal data and send it to your registered email address within 10 business days.

Submit a deletion request through 'My Data' in your account settings or contact our privacy team by email. We process confirmed deletion requests within 30 days, subject to any retention obligations under applicable law.

We share data only with payment processors needed to handle your UPI, Paytm or PhonePe transactions, and with lawful authorities when legally required. We do not sell your personal data to advertisers or marketing companies.

Transaction records are retained for the period required under applicable Indian financial regulations. Account profile data is held while your account is active and erased within 30 days of a confirmed account-closure request.

Contact our Data Protection Officer directly via the privacy support email or live chat. If you are unsatisfied with our response, you have the right to escalate the matter to the relevant data-protection authority in your jurisdiction under applicable local law.

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