Reference

Legal terms that protect your account

fri99 gives you clear legal terms for India access, account data, wallet records and eligibility before you open your account, so you know how our rules apply to…

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Your rights under our legal terms

fri99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms explain how our India account flow, wallet records and lobby access work in legal terms. Access depends on local law and is available where local law permits; if your location, age, identity check or payment record does not meet the rules that apply to

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you, we may pause access while we check the matter. When you use UPI, Paytm, PhonePe or Google Pay, we keep transaction references so your wallet history can be matched with bank or app records. We also set out how account closure, dispute handling, data requests
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and policy updates are handled. By opening an account, you accept these terms and agree to keep your details accurate, including your name, mobile number and payment identifiers.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach us about legal requests

Legal questions should reach the right desk, not sit in a general chat queue. Use these contact paths when you need a copy of account terms, want to correct saved data, or…

Account terms Ask for current account terms, accepted versions or clause clarification through the help form in your account. Include your registered mobile number so we can match the request before sending any legal record.

Data requests Use email when you want access to saved personal data, correction of your profile, or removal of data that we no longer need. We will check identity before acting on the request.

Payment records For UPI, Paytm, PhonePe or Google Pay disputes, share the UTR, time, amount and account mobile number. Our wallet team matches those details against account logs before replying.

RECORD CARE

How we handle legal records

We handle legal records with a clear chain: collect only what is needed, keep account access logs, store payment references, and act on verified requests.

Data collection

When you open an account, we collect details such as name, mobile number, login records and payment identifiers. These records help us meet account checks, handle disputes and keep legal account history clear.

Cookie choices

Cookies help keep your session active, remember language choices and identify repeated login errors. You can adjust browser settings, but some account functions may need cookies to work correctly.

Security checks

We use device signals, login timestamps and payment references to detect account misuse. If access looks unusual, we may ask for extra checks before allowing wallet changes or data release.

Retention window

Legal, payment and account records are kept for as long as needed for disputes, fraud checks, tax, audit or legal duties. When a record is no longer needed, we remove or mask it.

Change requests

You can ask us to correct your name, mobile number, payment label or other saved details. We may request documents or app receipts when the change affects wallet or identity records.

Legal escalation

If a reply does not settle your concern, ask for escalation with the same ticket number. A separate team checks the account record, prior replies and applicable India legal requirements.

Legal answers before you join

These answers explain how our legal terms affect account access, personal data, cookies, wallet records and requests from India. They are written for quick reading before you join or when you need a clear next step. If your question depends on location, payment history or identity checks, contact us from your account so we can look at the exact record.

The terms apply when you create an account, access the lobby, use wallet functions, contact us, or ask for records. Continued account use after a policy update means you accept the updated terms.

Yes. Access depends on local law and is available where local law permits. If your location or eligibility cannot be confirmed, we may restrict account activity until the check is completed.

We collect details needed for account creation, login safety, wallet records, support replies and legal duties. This can include your name, mobile number, payment references, device signals and messages sent to us.

Yes. Send the correction request from your registered email or account help form. We may ask for proof where the change affects identity, wallet records or prior legal account history.

Payment references are used to match deposits, withdrawal checks, failed transactions and disputes. We compare UTRs, app receipts, timestamps and account logs before changing wallet records or sending a reply.

Cookies support session access, saved preferences and security checks. Your browser may let you block some cookies, but account login, fraud checks or wallet actions may not work correctly without needed cookies.

Use the account help form for terms, data access, payment records or correction requests. Include your registered mobile number and any UPI, Paytm, PhonePe or Google Pay reference linked to the matter.

Legal terms that protect your account

Reach us about legal requests

How we handle legal records

Data collection

Cookie choices

Security checks

Retention window

Change requests

Legal escalation

Legal answers before you join

01 When do the legal terms apply to my account?

02 Does access depend on my location in India?

03 What account data do you collect?

04 Can I ask fri99 to correct my saved details?

05 How are UPI, Paytm and PhonePe records used?

06 Do cookies affect my legal choices?

07 Who should I contact for legal records?

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